Terms And Conditions

1. Detailed description of goods and/or services

IQ Green Solutions (Pty) Ltd is a business in the Pharmaceutical industry that sells green products.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 14 days and delivery confirmed by way of email and order number. Order will be delivered with use of the South African Postal service.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by IQ Green Solutions (Pty) Ltd is subject to availability. In cases of unavailability, IQ Green Solutions (Pty) Ltd will refund the client in full within

30 days. Cancellation of orders by the client will attract a 15% administration fee.

5. Customer Privacy policy

IQ Green Solutions (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the IQ Green Solutions (Pty) Ltd bank account, the details of which will be provided on request.

7. Credit card acquiring and security

Credit card transactions will be acquired for IQ Green Solutions (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by IQ Green Solutions (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

IQ Green Solutions (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and IQ Green Solutions (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 10 Cabernet Street, Saxenburg Park, Blackheath, 7580.

12. Variation

IQ Green Solutions (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by IQ Green Solutions (Pty) Ltd (Private company) based in South Africa trading as IQ Green Solutions and with registration number 2010/009650/07.

14 IQ Green Solutions (Pty) Ltd contact details

Email: admin@iq-greensolutions.com

Telephone: +27 (0)21 3000 530



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